Safety

Lifetime Helmet Replacement Guarantee

Here at Rosebank we go out of our way to keep you as a customer for life, and your safety is our business. As Australia’s largest supplier of bicycle helmets, we not only guarantee our quality, we back our helmets with our Lifetime Helmet Replacement Policy.

So if your helmet is substantially damaged in an actual cycling accident, you can apply for a replacement helmet.

How to do it

  1. When you buy your helmet, register it at rosebank.com.au/register
  2. Simply return your damaged helmet to Rosebank accompanied by: Cheque or money order for $7.00 to cover cost of return freight (Do NOT send cash). Please make cheque payable to : Sheppards Cycles.
  3. Include a written detailed description of the accident that caused the damage to your helmet.
  4. Please include your contact details:
    Name
    Delivery Address
    Email
    Daytime contact number

NOTE: By examining damaged helmets involved in accidents, we can continually improve the way they work.

General wear and tear, cosmetic/non structural damage or damage caused through other activities such as skating are excluded from the Lifetime Helmet Replacement Guarantee. Every batch of helmets is tested before they are released into the marketplace.

Australian Standards is the only choice when selecting a helmet.

When it comes to cycling safety, we’re committed to helmet safety at Rosebank. That’s why we won’t compromise when it comes to certification, and we only supply helmets that have the 5 ticks, the sign of certification by SAI Global. The SAI Global Product Compliance Program ensures that every batch of helmets is tested before they are released into the marketplace, unlike most overseas standards.

So you can wear our helmets with confidence and enjoy the ride knowing that we are looking out for you.

In Support of a Safe Cycling Environment.

Rosebank are avid supporters of the Amy Gillet Foundation,  a charity with one purpose – reducing the incidence of death and injury of bike riders. The AGF was born out of tragedy, the death of Amy Gillett, who was hit by an out of control motorist whilst cycling with her National Team mates in Germany. Since their inception they have been a catalyst for change focussed on what should be rather than what is. Their vision is of reducing the danger to cyclists and completely eliminating cycling fatalities in Australia.

That is why proceeds from any Rosebank helmet wearing this swingtag supports the AGF’s Safe Cycling Communitie’s program.

Correct Fitting is Crucial!

TO BE EFFECTIVE, A HELMET MUST FIT AND BE WORN CORRECTLY.

  1. Choose a helmet size that fits snugly on the head.
  2. Slide the side adjustors up or down the straps so that they sit just under each ear.
  3. After firmly closing the buckle with a click, adjust the straps so that the buckle is positioned centrally under the jaw.
  4. Grasp the helmet and try to rotate it to the front and rear.

A correctly fitted helmet should be comfortable and should not move forward to obscure vision or rearward to expose the forehead. So you can wear our helmets with confidence and enjoy the ride knowing that we are looking out for you.